FAQ

Frequently Asked Questions

Xavier & Kitty’s Romper Room

Ordering & Payment

Q: What payment methods do you accept?
We accept major credit and debit cards, select digital wallets, and other secure payment options. For your privacy, your statement will show a discreet billing name.

Q: Can I change or cancel my order after it’s placed?
We process orders quickly. If you need to make a change, contact Customer Care immediately. Once an order has shipped, we can’t alter or cancel it.

Shipping & Delivery

Q: How will my order be packaged?
All orders are shipped in plain, unmarked packaging with no indication of the contents or our brand name.

Q: Do you ship internationally?
Yes. International shipping rates, delivery times, and restrictions vary by country. Any customs duties or taxes are the responsibility of the recipient.

Q: How long will it take to receive my order?
Most in‑stock items ship within 1–2 business days. Delivery time depends on your chosen shipping method and location.

Returns & Exchanges

Q: Can I return or exchange an item?
Due to the intimate nature of our products, we can only accept returns on unopened, unused items in their original packaging, within the time frame stated in our Return Policy. Defective items may be eligible for exchange or store credit.

Q: How do I request a return?
Contact Customer Care for a Return Merchandise Authorization (RMA) number before sending anything back. Unauthorized returns will not be accepted.

Product Information & Safety

Q: How do I choose the right product for me?
Our product descriptions, educational guides, and beginner‑friendly tips are designed to help you decide. You can also reach out to our team for personalized, judgment‑free recommendations.

Q: Are your products body‑safe?
We prioritize items made from non‑porous, phthalate‑free, and body‑safe materials. Always check the product details for material information and care instructions.

Q: How should I clean and store my products?
Follow the manufacturer’s cleaning instructions. In general, wash with warm water and mild, unscented soap or a toy cleaner, then dry thoroughly before storing in a cool, dry place away from direct sunlight.

Privacy & Discretion

Q: How do you protect my privacy?
We use secure, encrypted payment processing and never share your personal information without consent. Your order will arrive in discreet packaging with no identifying labels.

Q: Will you send me marketing emails?
Only if you opt in. You can unsubscribe at any time.

Education & Wellness

Q: Do you offer guidance for beginners?
Yes. Inspired by the educational approach of leaders in sexual wellness retail, we provide body‑positive, inclusive guides to help you explore safely and confidently.

Q: How do I know which lubricants are compatible with my toys?
As a general rule, silicone toys pair best with water‑based lubricants. Always check the product description for compatibility notes.

Q: Do you provide resources on consent and communication?
Absolutely. We believe pleasure and safety go hand‑in‑hand. Our guides include tips on consent, boundaries, and respectful exploration.

Wholesale & B2B Inquiries

Q: Do you sell to other retailers?
Yes. We offer wholesale accounts for qualified businesses. Contact our Wholesale Department for application details.

Q: Do you provide product training or merchandising support?
Yes. We offer educational resources, staff training, and merchandising tools to help our retail partners succeed.